Mixed Emotions · Legal

Exchange Policy

At Mixed Emotion, we want you to love every purchase. If you need a different size, color, or style, we're happy to help with an exchange, provided the following conditions are met.

01Exchange Eligibility

You may request an exchange if:

  • The item is unused, unworn, and unwashed.
  • All original tags, labels, and packaging are intact.
  • Your exchange request is submitted within 14 days of receiving your order.
  • Proof of purchase or your order number is provided.

Items that do not meet these requirements may not be eligible for exchange.

02Non-Exchangeable Items

The following items cannot be exchanged:

  • Final sale or clearance items.
  • Customized or personalized products.
  • Gift cards.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Products returned without their original tags or packaging.

03How to Request an Exchange

To request an exchange:

  1. Email [email protected] with the subject line:
    Exchange Request – [Your Order Number]
  2. Include:
    • Your full name
    • Order number
    • The item you wish to exchange
    • The preferred size, color, or replacement item
  3. Wait for confirmation and return instructions before sending your item.