Order Tracking
Track Your Order
Enter your order number and email address below to get real-time updates on your Mixed Emotions shipment. Your order number is in your confirmation email.
1
Enter Details
Enter your order number and email used at checkout
2
View Status
See your package's real-time location and status
3
Get Updates
Tracking emails sent at every delivery milestone
Track Your Shipment
Order number format: #XXXXX — find it in your confirmation email
Tracking not working or order not found?
If you are unable to track your order, please contact us and we will look into it for you.
Email us: [email protected] | Please include your Order Number in the subject line.
Important Tracking Information
- Tracking numbers are sent by email after your order ships, not immediately when you place the order
- Allow 24–72 hours after receiving your tracking number for the carrier to scan and update it
- International orders may show gaps in updates while moving between countries — this is normal
- If tracking shows "Delivered" but you haven't received it, check with neighbours and your local post office first
- During peak periods, tracking updates can be slower than usual
Frequently Asked Questions
When will I get my tracking number?
Tracking numbers are emailed once your order ships. Check your spam folder if you don't see it. You can also log in to My Account to check your order status, or see the Shipping Policy for full delivery timelines.
Tracking shows no movement — is my order lost?
This is normal for the first 24–72 hours after a tracking number is issued. International orders can also go several days without updates while in transit between countries. If it's been a while with no movement, contact us and we'll look into it.
My order says "Delivered" but I haven't received it.
Check around your property, with neighbours, and at your local post office first, since packages are sometimes marked delivered slightly early. If it's still missing, contact our support team and we'll help sort it out.
My order is stuck at customs — what should I do?
International orders sometimes need customs clearance, which can add extra time before delivery. Your local customs authority may contact you about import duties, and any such fees are the customer's responsibility. See the Shipping Policy for details.
How long does delivery take to my country?
Delivery times vary by destination and are covered in full on the Shipping Policy page, including international timelines.
Can I change my delivery address?
Address changes are generally not possible once an order is placed. Email us right away at [email protected] and we'll try to help if the order hasn't shipped yet.
Still need help with your order?
Reach out and we'll get back to you, usually within 24 hours.