Return & Refund Policy

01Return Eligibility

You may request a return if:

• The item is unused, unworn, unwashed, and in its original condition.
• All original tags, labels, and packaging are still attached.
• Your return request is submitted within 14 days of receiving your order.
• You can provide proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these requirements.

02Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items.
• Gift cards.
• Customized or personalized products.
• Any item that has been worn, washed, altered, or damaged after delivery.
• Items returned without original tags or packaging.

03How to Request a Return

To request a return:

1. Email [email protected] with the subject line:
   Return Request – [Your Order Number]
2. Include:
   • Your full name
   • Order number
   • Reason for the return
   • Photos (if the item is damaged or incorrect)
3. Wait for our approval and return instructions before sending your package.

Please do not send any item back without prior authorization, as unauthorized returns may not be accepted.

04Return Shipping

• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
• We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.
• Mixed Emotion is not responsible for items lost or damaged during return shipping.

05Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be issued to your original payment method.
• Please allow 5–7 business days for the refund to appear, depending on your bank or payment provider.
• Original shipping charges are non-refundable unless the return is due to our error.

06Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or product, please return the eligible item for a refund and place a new order through our website.

07Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

• Contact us within 48 hours of delivery.
• Include your order number and clear photos of the item.
• After review, we will arrange a replacement or issue a full refund at no additional cost.

08Late or Missing Refunds

If you haven't received your refund:

• Check your bank account again.
• Contact your credit card company or payment provider, as processing times may vary.
• If you still have not received your refund after a reasonable period, please contact us at [email protected].

09Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us: