Shipping Policy
At Mixed Emotion, we are committed to delivering your orders quickly, securely, and efficiently. This Shipping Policy explains how your order is processed, shipped, and delivered.
01Shipping Destinations
We currently ship to:
- United States
- Selected international destinations (availability is shown during checkout)
If your country is unavailable at checkout, we are currently unable to ship to that location.
02Order Processing
Orders are processed within 1–3 business days.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed after our daily processing cut-off time may be processed on the next business day.
Please note that processing time is separate from shipping time.
03Shipping Options & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (US) | 16–20 Business Days | Calculated at Checkout |
| Express Shipping (US) | 12–15 Business Days | Calculated at Checkout |
Delivery times are estimates only and may vary due to weather conditions, customs processing, carrier delays, or other factors beyond our control.
04Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
If you do not receive your tracking details within 72 hours after your order has been shipped, please contact us at [email protected].
05Delivery Issues
If you experience any shipping problems, we're happy to help.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address. Mixed Emotion is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses.
Undeliverable Packages
If a package is returned to us because of an incorrect address, failed delivery attempts, or refusal to accept delivery, additional shipping charges may apply before the package can be resent.
06Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, import taxes, or other fees required by their country's customs authorities. These charges are not included in our product prices or shipping costs.
07Pre-Orders & Backorders
Products marked as Pre-Order or Backorder will be shipped once they become available.
Estimated shipping dates, where applicable, will be displayed on the product page. If your order contains both in-stock and pre-order items, your order may be shipped together unless otherwise stated.
08Contact Us
If you have any questions regarding shipping or delivery, please contact us: